What To Expect At Your Appointment
Thank you for choosing Washington Eye Specialists! In order to provide you with the most efficient and effective office visit, please read the below information:
- Please be respectful to the staff. Healthcare has gone through a lot of changes. The Washington Eye Specialists Team is committed to providing you with premium healthcare, please be respectful if a problem arises.
- We acknowledge that there will be times when running late can be unforeseen. If later than 10 minutes or more to your appointment, we will address each case according to the schedule and severity of your condition, our team will try their best to accommodate you. Unfortunately, there may be times if you are more than 10 minutes late when we have to reschedule you. This process will ensure that patients do arrive on time and are seen in a timely manner.
- Upon entering the office, please see someone from our Patient Care Team and they will inform you on next steps.
- Co-pays and referrals are due before seeing the provider. This is determined by your insurance carrier. Your referral may be faxed to 202-529-1476.
- If you are choosing to use your Vision Benefits, make sure that the office is aware prior to your appointment, so that we may verify your benefits.
- For your convenience, we verify and bill your insurance company. Please make sure that you understand the plan that you are enrolled in prior to your appointment. At check in, confirm with the Patient Care Associate if you are choosing to use Medical or Routine Coverage. Routine Exams will NOT address medical issues. If there is a medical diagnosis you have the choice to convert the appointment to your medical insurance and pay out of pocket for the refraction and contact lens fees, or return for a second appointment to discuss the medical issues.
- We have wheelchair accessible rooms, but you must be able to pivot at your waist to lean into our equipment. If you are not able to do so, we do not have the equipment to fully evaluate your eyes.
Understanding Wait Times
There are various reasons why the wait times at our clinic can be more than with other medical appointments.
Estimated length for each type of an appointment:
- Medical and Routine Eye Exams: 1 hour 15 minutes
- New Patient Medical Evaluation: 2 hours
- Cataract or Surgical Evaluations: 2 hours
If you have any questions, please contact our office. We are looking forward to seeing you at your next appointment!
Bringing Family Members to Your Appointment
Please note that due to the size of our waiting room and out of respect to all of our patients, we can only accommodate one additional family member to attend your appointment with you. If you have any concerns or questions about this policy, please contact us at 202-529-5200 ahead of your appointment. Thank you for your cooperation and understanding.
